Questions? Our Verizon Fios FAQ section has you covered.

Looking for information on your Verizon Fios Service? Look here to find answers to your questions on internet, TV, phone, and related services.

Questions on Fios Business

Fios for your home.

Fios Availability

Where can I find Verizon Fios deals?

Because Fios offers may vary by address and plan selection, contacting us is the best way to learn about offers in your area. When you call, a Fios expert will check Fios availability for your address and advise you of any current promotions your order may qualify for. Give us a call today to get started.

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What internet plans are available with Verizon Fios?

Residential Fios Internet plans range from 50 Mbps to 500 Mbps. The plan that fits your needs best will depend on a number of factors: the number of users and connected devices in your home, your typical internet usage, and more. For example, a household with fewer than three devices might choose our 50 Mbps plan, while a larger household with user that often stream entertainment, play online games, and share large files might need more speed and bandwith. Need help choosing your plan? Call today to speak with a Fios expert.

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Is Verizon Fios availabile for 3D TVs?

Yes. To enjoy Fios TV in 3D, you’ll need a 3D-enabled TV, 3D glasses, a Fios TV HD Set-Top Box or DVR, and an HDMI cable. Step-by-step setup instructions are available in our online Support Center.

Devices and Speeds

Fios Programming

How do I reset a Verizon Fios Router to factory default settings?

Note: this process may vary by router model. If you have a question, contact Fios technical support.

  1. With the router on (light on front should be illuminated green), use a paperclip to press the Rest button for ten seconds.
  2. Release the Reset button. The router will reboot automatically.
  3. Wait fifteen seconds before continuing setup.
  4. Re-configure your router to restore your previous net work settings.

How can I find a Verizon Fios Wi-Fi security key?

The process for finding your router’s WEP key and SSID will vary by model. First, find your model in the Support Center, then follow the steps included in the corresponding guide.

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